Operations & Marketing Manager

Kennel Operations & Marketing Manager

Christchurch | Rolleston
On-Site Family Accommodation Provided
Competitive Salary + Performance Incentives

About BARK
BARK is a purpose-built facility where our sole focus is to keep your most loyal companions happy, safe, and well cared for. Located in a spacious setting with plenty of room to run, play, and relax, BARK offers a vibrant environment where dogs thrive. BARK is all about fun, friends, and fresh air, and we’re looking for someone who shares that passion to lead their growing team.

About the Role
We’re looking for a self-driven Operations & Marketing Manager to take full ownership of the day-to-day running of BARK’s thriving kennel. This is a hands-on leadership role designed for someone who thrives in a dynamic environment, where you’ll have the autonomy to structure your hours around what works best for both you and the effective operation of the kennel. You'll lead a dedicated team, deliver exceptional customer experiences, and drive growth through thoughtful, strategic marketing all while enjoying the benefits of paid on-site accommodation.

Key Responsibilities

• Oversee daily kennel operations and animal care
• Lead, induct, educate, and schedule staff, maintaining appropriate dog-to-staff ratios
• Ensure high levels of customer satisfaction and manage client communication
• Develop, execute  & report on monthly marketing initiatives.
• Make outbound calls to existing and prospective customers
• Engage & build relationships with vets in the area for BARK business referrals
• Manage budgets, monitor KPIs, and provide written monthly reports to the Director
• Represent the business at annual local pet expos and events
• Relationship building with Ara to assist with work experience within their animal health, welfare and vet students.

• 3+ years’ experience in vet services, kennel management or other associated animal service industry.
• 2+ years’ team leadership experience (managing 5+ staff)
• 1+ year of experience in marketing and/or administrative roles
• Strong interpersonal, communication, and customer service skills
• Proficient in Accounting Software and Microsoft Office.
• Physically fit, and a willingness to pitch in, in all areas of the business
• Evidence of someone who is detail-oriented and systems based
• A mentor leader who can focus on the team and getting the best from them

• Experience in Pet Manager, Xero, and Microsoft Office
• Tertiary qualifications in Business, Marketing, or Animal Care (preferred)
• Current First Aid Certificate and Animal Welfare training
• Availability on weekends and public holidays is required

• Paid on-site accommodation included
• Leadership position with opportunities for growth
• A unique chance to combine your love for animals with business strategy
• Supportive, values-driven team culture
• A meaningful, engaging role in a fun and dynamic environment