Our client is looking for a Service Desk Coordinator
to help manage work requests, support contractor management, and ensure health and safety compliance in the Property Services team. You’ll play a key role in maintaining smooth operations by handling service desk tasks and working closely with contractors and building users.
About the Role
This is a critical customer facing position within the Facilities Management team. As the first point of contact for property maintenance and carparking enquiries, you’ll manage service requests, dispatch work orders, and ensure timely resolution of issues.
Key responsibilities include:
- Handling phone and email queries
- Creating and triaging work orders
- Coordinating with contractors and staff
- Updating internal pages and systems
- Supporting contractor onboarding and meetings
- Assisting with invoice processing
- Promoting Health & Safety compliance
You’re a confident communicator with a knack for customer service and admin. You thrive in fast-paced environments and know how to juggle priorities.
We’re looking for someone with:
- Experience in a customer service or call centre role with familiarity I facilities management / trades.
- Exceptional communication and strong relationship-building skills
- Excellent time management and initiative
- Solid MS Office skills
Ready to make an impact?
Apply now with your CV and a brief cover letter outlining your experience. This is a great opportunity to gain experience in a respected organisation while contributing to a high-performing team.
