You’ll be the go-to contact for incoming calls and emails, ensuring service requests are logged accurately, prioritised correctly, and followed through to completion.
What you’ll be doing:
- Handling customer enquiries via phone and email
- Logging, updating, and tracking service requests in internal systems
- Coordinating jobs and communicating with internal teams and external providers
- Keeping records and data accurate and up to date
- Providing clear updates and managing customer expectations
What we’re looking for:
- Proven experience in a customer service or service desk role
- Confident working with systems and managing multiple requests at once
- Strong communication skills and a calm, professional manner
- Excellent attention to detail and time‑management skills
- Comfortable handling phones, emails, and administrative tasks
Experience in a service desk, facilities, call centre, or operations environment is an advantage, but not essential.
Why apply?
- Stable, full‑time role with consistent hours
- Varied work with plenty of customer interaction
- Supportive team environment
- A role where organisation, communication, and initiative are valued
How to apply
If you enjoy being at the centre of operations and providing great customer service, we’d love to hear from you.
Apply now with your CV.
You must have the legal right to work in New Zealand to be considered for this role.
