Join a dynamic team where customer service meets proactive sales.
About the Company
Tyremax is one of New Zealand’s leading tyre wholesalers, proudly supplying the industry since 1994. With a full range of trusted brands across all market segments, they’re committed to their customer base by delivering top-quality products, reliable service, and solid support.
With distribution centres strategically placed around New Zealand and Australia, and a strong delivery network, Tyremax offers a wide selection of passenger, 4x4, commercial, agricultural, and industrial tyres to meet every need. The business is growing quickly—and for good reason. Their focus on customer service, smart use of technology, and continuous improvement in delivery and team engagement sets them apart. This role plays a key part in supporting that growth, helping ensure customers get the best experience and fast, effective solutions across their full tyre range.
About the Role:
We’re seeking a motivated and customer centric problem solver to deliver exceptional support and drive sales success in a fast-paced environment. Ideally based in Invercargill, this is an in office desk/phone-based role where alongside your supportive team, you’ll be the first point of contact for inbound customer queries, orders, and support. You’ll also be making proactive outbound calls to follow up on quotes, promote special offers, and build strong customer relationships. Candidates based in either Dunedin or Christchurch with significant experience may also be considered.
Key responsibilities include:
• Managing high volumes of inbound calls, email enquiries, and all interactions professionally
• Processing orders, quotes, returns, and claims with accuracy
• Making outbound calls to follow up on quotes and promote offers
• Identifying customer needs and providing tailored solutions
• Maximising sales opportunities through cross selling and upselling
• Supporting Business Development Managers with feedback and insights
• Maintaining high levels of customer service and complaint resolution
What We’re Looking For:
We’re after someone who thrives in a busy environment and enjoys connecting with people. You’ll be confident on the phone, detail oriented, and driven to exceed targets.
To succeed in this role, you’ll need:
• A proven track record of strong customer service and sales skills
• Excellent communication and active listening abilities
• High attention to detail and time management
• Ability to multitask and stay organised
• Comfortable using phone systems, ERP and CRM platforms
• A team focused attitude and willingness to go the extra mile
What’s in it for You?
• Supportive team culture with regular engagement
• Opportunities to grow and develop within the business
• Be part of a values driven organisation that prioritises care, trust, teamwork, drive, and humility
• Market leading salary and performance incentives
Ready to take the next step in your career?
Apply now with your CV and a brief cover letter outlining your experience and motivation for the role.
Location: Invercargill
Worktype: Full Time
