We are seeking Customer Service Representatives to support a large‑scale, customer‑impacting national project within a busy contact centre environment. These are temporary roles suited to people who enjoy problem‑solving, helping customers, and working with digital platforms.
About the Role
You’ll support customers across phone, email, and online channels, assisting with account‑based enquiries, digital platform navigation, and customer programmes. A key part of the role is confidently guiding customers through website and app usage and resolving issues when things don’t work as expected.
Key Responsibilities
- Respond to customer enquiries via phone, email, and online channels
- Support customers with loyalty programmes and account registrations/updates
- Guide customers through app and website navigation
- Troubleshoot issues and resolve queries efficiently
- Deliver consistently high‑quality customer service in a high‑volume environment
Contact centre operates 7 days per week, between 7:30am – 8:00pm
Roster patterns may include:
- Monday – Friday
- Tuesday – Saturday
- Sunday – Thursday
About You
- Previous customer service experience
- Strong communication skills and a professional phone manner
- Good problem‑solving ability and attention to detail
- Patience, resilience, and comfort working in a busy environment
- CRM experience beneficial but not essential (Salesforce exposure is an advantage)
